GET IN TOUCH
Call Us (510) 767-9179
GET IN TOUCH
Call Us (510) 767-9179
GET IN TOUCH
Call Us (510) 767-9179

About Us

We assist our client in identifying a suitable offshore business partner, we help our clients at every stage of transitioning their tasks and challenges, so our clients focus on growing their core functions.

25+ Years Experience in Outsourcing Focused Services

In simple terms outsourcing is a business strategy where the focus is to transfer the tasks and processes to a business partner who has the knowledge, skills, and experience so the company can focus on core business growth functions.

52 +
Clients Served
723 +
Process Migrated
81 +
Project Completed

25+
Years Experience

ABOUT US

Cyctems is preferred business consulting partner for global business.

We are home to a bright and ambitious team of expert problem solvers and high achievers from various industries and backgrounds. Our approach is simple, we listen to your problem, identify the causes, fix the errors, and implement steps so you never face the same problem again.

Our services focus on delivering the very best solutions to our customers. To our partners we provide fully verified 3rd party vendors, end-to-end monitoring and control of 3rd party vendors, highly skilled project managers to help our partners streamline their processes, and high energy team of recruiters to make change happen efficiently at any scale.

We hold ourselves and the outsourced business processes we deliver to a higher standard.

This Is How It Works

Navigating Success: The Importance of Needs Analysis in BPO Partner Selection

It all starts with a Needs Analysis. Once you have your needs outlined, our experienced executives go out to identify the most suitable BPO partner based on skills and experience of the BPO that you need, deliverable capacity of the BPO, data security compliances the BPO has in place, technology they use to serve your customers and tools they have in place to give you control and monitoring of day-to-day work.

Crafting Success: Tailored Master Service Level Agreements with Your BPO Partner

Once you have the BPO service provider, We begin working with you to prepare a win-win Master Service Level Agreement. Our approach is unique where every function and its deliverables are identified, and targets and expectations are defined.

Simplified Oversight: Centralized Communication for Remote Team Activities

A one point of contact makes easy for you to get a summary of all activities your remote team is busy in.

Critical Oversight: Unveiling Reporting and Monitoring Gaps in Custom SOPs

The customized Standard Operating Process also has another very critical function including that majority of companies fail to identify the reporting, controlling, and monitoring methodology.

Control and Clarity: Navigating Reporting and Monitoring in Custom SOPs

In the customized Standard Operating Process, we define how and when and at what frequency the process reports should reach you, what controls you should have on the process, how you will monitor the day-to-day processes and if ever needed, how to fix any break or fault in the processing line.

Seamless Transition: Navigating the Shift to BPO Partnership with SOP Precision

Then comes the next big challenge. The transitioning of the work from your team to your BPO partner team. We help you by streamlining your processes in a way where transitioning objectives, daily targets, and priorities are all defined in a customized Standard Operating Process.

ABOUT FOUNDER

Virender Singh - A driven leader with a proven track record of making high-stake leadership decisions in a dynamic and demanding environment overcoming complex challenges using his experience-backed judgment, strong work ethics and integrity. Virender has rich and qualitative experience of over 25 years in service industry.

Virender Singh has strong functional acumen in -
- Start-up environment
- Turning around organizations into a structured and profitable businesses model.
- Multi-shore and offshore outsourcing, BPO, KPO, & ITES outsourcing.
- Strategic Business Management.
- Building and restructuring core team(s) with focus on profitability.
- Process management, efficiency, and performance improvement.
- Establishing quality assurance procedures.

Virender is passionate about the welfare of kids. He is associated with a day care school for differently abled children.